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Whitelist Instructions for Various Email Providers

Why whitelist? To ensure that your email provider sends emails to your Inbox, rather than Spam or other folders.

AOL Mail

1. First, click on the “Spam Controls” link on the lower right side of your inbox screen.
2. A “Mail and Spam Controls” box will appear.
3. Now click on the “Customer Sender” list link and choose the “Allow email from …” option.
4. Enter email address to whitelist, then click “add” and “save.”


1. Go to EarthLink webmail and login with your email address and password
2. Select Address Book
3. Select New Contact
4. Enter details for the contact including the sender email address
5. Select the Save button


1. Log in to Gmail and Go to Your Settings
2. Select Filters and Blocked Addresses
3. Create a New Filter
4. Add the Email Address You Want to Whitelist
5. Complete Whitelist by selecting Never send it to Spam
6. Confirm the Email Was Whitelisted

Apple Mail

1. Open the Mail app.
2. Select Mailboxes in the top-left corner.
3. Select Junk.
4. Select to open the email you want to mark as not junk.
5. Select the Folders icon in the bottom menu.
6. Select Inbox.


1. Click “Options” and select “Junk Mail.”
2. In the “Do Not Block” section, you can type an address in the box (or copy and paste it) under “Add Address to Do Not Block List.”
3. Click the “Add” button to add the address to the list on the right. When you are finished, click the “Save” button.

Yahoo! Mail

1. Open Yahoo Mail and log into your account.
2. Navigate to “Settings” then click “More Settings.”
3. Select “Filters” and hit “Add” to enter the email you'd like to whitelist.
4. Name the filter and add the email address.
5. Select to send all mail to “Inbox.”
6. Save your settings.

Windows Live Hotmail

1. Login to Hotmail, click on the Settings icon at the top right side of the page, expand it and click on More Mail Settings.
2. Click on Safe and blocked senders.
3. Click Safe Senders.
4. Insert the email address you want to whitelist, then click Add to list.
5. Email address has been whitelisted and will skip spam check by Hotmail.

Outlook 2003

1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Outlook 2007

1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Outlook 2010

1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [email to whitelist] and additional information if you wish.
7. Click OK to finish.

Mac OS X and macOS Mail

1. Select Mail | Preferences from the menu bar in Mac OS X Mail.
2. Click the Rules tab.
3. Click Add Rule.
4. Type a name in the Description field, such as “Whitelist:” to identify the new rule.
5. Make sure the criteria reads If any of the following conditions are met and that the From field is followed by Ends with.
6. Enter the domain name you want to whitelist in the field next to the Ends with field. Add an @ sign before the domain name to make the filter specific. For example, to whitelist all mail from the domain type “” into the field.
7. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist several domains.
8. In the Perform the following actions section set the three fields to Move Message, to the mailbox, and Inbox or a different target folder.
9. Click OK to save the rule.
10. Close the Rules window.

Mozilla Thunderbird for PC and Mac

1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter email address and additional information if you wish.
5. Click OK to finish.

iOS Devices

iPhone, iPad, iPod Touch
On any message, tap the Sender and add to either a new contact or an existing contact.

If questions reach out to me at